Refund Policy

Last updated: January 1, 2026

1. Overview

At coin4g, we strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds may be granted for purchases made on our platform.

2. Eligibility for Refunds

Refunds may be granted in the following situations:

  • Failed Delivery: If we are unable to deliver your purchase within 24 hours due to technical issues on our end
  • Incorrect Product: If you receive a different product than what you ordered
  • Duplicate Charges: If you were charged multiple times for the same order
  • System Errors: If a technical error on our platform caused an incorrect transaction

3. Non-Refundable Situations

Refunds will NOT be granted in the following cases:

  • Successfully delivered orders (in-game currency/items already credited to your account)
  • Incorrect game account information provided by the customer
  • Change of mind after purchase
  • Game account suspension or ban by the game publisher
  • Purchases made using promotional codes or discounts (partial refunds may apply)

4. How to Request a Refund

To request a refund:

  1. Contact our customer support within 7 days of purchase
  2. Provide your order ID and email address
  3. Explain the reason for your refund request
  4. Include any relevant screenshots or evidence

5. Refund Processing

Once your refund request is approved:

  • Refunds are processed within 5-10 business days
  • Refunds are issued to the original payment method
  • Processing time may vary depending on your payment provider
  • You will receive an email confirmation when the refund is processed

6. Partial Refunds

In some cases, partial refunds may be offered. This includes situations where only part of an order was delivered, or when promotional discounts were applied to the original purchase.

7. Disputes

If you disagree with our refund decision, you may escalate the matter by contacting our support team. We will review your case and provide a final decision within 14 business days.

8. Contact Us

For refund requests or questions about this policy, please contact us at streamscape@coin4g.com or through our 24/7 customer support chat.